Returns & Exchanges

At COSLUS, we stand behind the quality of our beauty tools and offer a 30-day satisfaction guarantee to ensure you achieve your best skin care results. If you are not completely satisfied with your purchase, we provide a streamlined return and exchange process for all orders placed through our official store.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated support team via email with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare Your Package

  Carefully pack the COSLUS device in its original packaging, including all accessories, manuals, and the charging cable to ensure a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned unit, we will process your refund back to your original payment method within 5 to 7 business days.